Client Testimonials

I always receive professional, reliable service from everyone in your office.

Kylie - VIC

We sent our Visa application off a few days before the Christmas period so I had anticipated a delay. When I went online to check the progress of our visa application a day after the New Year public holiday I was surprised to see no record of the application. I emailed Vina to confirm they had received our passports. They responded very quickly letting me know they had already processed our application and that our passports would be in the mail today! Excellent service, can highly recommend.

Happy customer. Di Decker - NSW

I have been in the travel industry for nearly 40 years, and I have been dealing with Vina for many. I have always found them to be prompt and reliable. If I have queries regarding a visa application, my questions are answered quickly and in a professional and friendly manner... The fact that they accept our travel agent's cheque makes life easier. I will continue to use Vina to process our Vietnam visas, as will the rest of our staff.

Ros Johns, NSW

I was extremely impressed by the level of service that I received from Vina . The staff were most helpful with my request for the processing of my group of 11 travelling to Vietnam. I couriered the passports to the Vina office in Sydney and received a call less than 48 hours later advising that the visas had already been processed and the passports were ready for collection. With such great service I will definitely be using them again and also recommending them to my clients.

Jennie Jacobi - VIC

We use Vina Visas for all our Visa requirements and they are the best! They make visa processing so much easier. Nothing is too much trouble nor any question a hassle. Fees are competitive, turnaround time is fantastic – we have even recommended them to clients who live outside our area. Keep up the good work!

Michelle O’Sullivan - VIC

Very positive experience as the process was very quick. The paperwork was easy to complete and the staff were friendly to deal with. What could have been a worrying experience was actually very stress free. The passports were back before I even have given them a second thought! I used the Visa Tracking service and found it easy to access. I would use the service again but I need to find out all that you do. I would definitely recommend your service to others.

Sylvia Hicks - QLD

I used Vina 's online Visa lodgement for three urgent visa applications I had in one week. I was impressed by the simplicity of the site and ease of the process. I highly recommend the site to anyone looking for a simple and efficient method of processing their visas.

Tania Butterworth - VIC

Tadros Travel Services have been very happy with our experiences with Vina Visas. From the processing times, fees and mainly professionalism and reliability have played a vital role in us not only using Vina Visas but also recommending Vina Visas to co-workers and friends. I look forward to our further transactions with Vina Visas.

Denise Biglietto - NSW

bloody fantastic! Submitted the Indian visa last week – in my hand today. No hassles or dramas at all. LEGEND! Thanks again love this system!

Sarah Wainwright - VIC

Vina Visa’s never disappoint! The staff are so friendly and helpful. I have recently had to do Brazil visa’s for a group and as the Brazil Visa requirements are so strict now with uploading documents, specific sizing etc., Vina’s IT Department could help me with all that. Visa’s used to be a stressful part of my job, but Vina take that stress away! Thank you Vina!

Hayley Russell - NSW

The processing experience with you guys is always a pleasure. Your processing fees are very reasonable, visa turnaround time is great, your professional service is 100% reliable and I would absolutely recommend you to other agents.

Zoe Deligiannis - NSW

I find Vina Visas very helpful and knowledgeable in all aspects of the Visa Process. Their fees are lower than other companies I have dealt with and I believe the service is a lot better.  Their processing time is excellent and they are always willing to help in cases of emergencies. No job is too big or small and their work is very professional and seamless.   I would not hesitate recommending Danielle and the team for all your visa needs!

Stacey Daley - TAS

Wow. Wow. Wow. Visas are the bain of my existence, but your site is SO easy that now I hope everyone decides to go to Vietnam! THANK YOU!!.

Jen - Central Coast

Visa Processing was very good. I received everything on time and visa tracking provided the progress information as needed. People were very friendly and professional. They also used common sense, not like one of the other agencies who just stopped the process if information was missing.

Gerry Serrao - NSW

We use Vina Visa's for all our visa processing. They are professional, reliable, have a fast visa turnaround time & always are happy to answer any questions we have. The visa's fees are very reasonable and the website is so easy to use.

Libby Jackson - NSW

Using Vina for a Vietnamese Visa was easy and straight forward. Lyn gave great advice in using the Express Post Platinum envelopes, as we had the passport back in no time, it was even delivered on a Sunday! I'll be using them again with no hesitation.

Tim Mulholland - NSW

Your company Vina Visas provides exceptional service every time. Whenever I need to make a call to seek advice there is always someone who is knowledgeable and friendly, willing to help me out. I have full confidence in the service you provide and have never had any issues and would recommend your company to everyone! Thanks Vina Visas ☺

Nicole Grant - QLD

Visa Processing experience was excellent, I did not need to use the visa tracking. Definitely use the service again, as this is the second time I have used you. I would recommend your service. Your service is friendly, efficient and very fast.

Susan Lloyd - NSW

Just wanted to take this opportunity to thank your office for all your fabulous assistance in obtaining Vietnam visas for our clients ! Your staff are always up-to-the-minute with advice and costings, and there are never any delays or problems. It's all so easy (and these days, obtaining visas for our clients can be a nightmare) and some of our requests recently, have been very late notice.

Bronwyn Davis - NSW

Vina Visa has provided a prompt and reliable visa service to Windrose Travel (formerly Jetset Ballina) for the past 6 years. The team at Vina Visas are always friendly and professional, processing Visa applications on their website is fast, efficient and easy to use. I highly recommend your services and look forward to our continued working relationship.

Tracey McCarroll - NSW

I was very impressed with the quick turnaround .I must admit I was nervous until our passports arrived back safely. Yes I would recommend your service to others.

Penny Pettigren - NSW

Our office has been using Vina to obtain Vietnam visas for the past ten years. During that time we have been delighted with the fast and efficient service we have received. We have always received our visas on time and will happily continue to use Vina long into the future.

Bryn Davies - NSW

We would like to commend Vina Visas for your continued services to McGann Travel. Your service is always professional, friendly & personal, even under those pressure moments getting something last minute, it is enlightening. We look forward to our continued relationship.

Tom Mcgann - NSW

Thank you for getting us our visas to Vietnam. The service was very good, polite and thorough. The approval was prompt and very satisfactory. Explanations of the manner of the correct dates for visits were very clear. We most certainly come again for visas for Vietnam.

Lai Leong - NSW

The Team at Escape Travel Mt Hutton are avid users of Vina Visas and their services. The online lodgement process is user friendly and easy to navigate and there is always a friendly voice on the phone if we have a difficult or unusual question. The visa application forms for each country are simple to access and the processing fees are very reasonable. It is peace of mind for us and our clients, that their visas are processed efficiently and professionally. 

Megan Campbell - NSW

Visa Processing experience was good, I received everything on time. I was not aware of your visa tracking system. I use Australia Post Platinum Express envelopes and used their tracking system instead. Most definitely would use your service again.

Theresa Kwong - NSW

I would be more than happy to recommend Vina Visas as a processing agent.  Every time I have had dealings with you they were handled in a quick and efficient manner.  I have also emailed you to ask specific questions and a reply was received on the same day making me feel very comfortable dealing with you.  Cove Travel would not use anyone else to look after their visa requirements.  On a personal note I am very grateful to have your assistance when needed. Thank you for being such a reliable source of information.

Christa Randall - QLD

Great customer service, fast and efficient. I contacted the agency a few times with questions from our clients and I received prompt and detailed information. All passports are received within 5 business days of lodgement as promised. Visa Tracking service on website is user friendly and easily found. We continue to lodge visa applications through Vina . It is our preferred method and we have been doing so for the past few years. We have approximately 100+ passengers per year travelling to Vietnam and there has never been a hiccup with the services you provide.

Christabel Ona - NSW

Excellent service and are very efficient. Your service is so valuable and staff are very professional specially Alfred Ding . He always process URGENT applications on time and make sure that he follow up by sending confirmation email. Highly recommended.

Lilibeth Bull - NSW

Simple, straightforward and friendly. Couldn't have been easier really!

Lisa Mamo

The Visa Processing experience was very professional, convenient and timely. We would use the service again and would recommend Vina and have many times previously.

Justin Scarr - NSW

We have been very impressed with Vina Visa’s they have often come to our aid when visa information and applications have been completed incorrectly, providing a fast and efficient service. They offer a straight forward service and are always on call if we require advice, or help in servicing our clients visa needs. Their processing fees are better priced than other companies we have used previously, this has seen us save over 65% in courier fees since taking on Vina Visa’s. The visa process is much faster and streamlined than other industry suppliers we have used. We have nothing but praise for the reliability and professionalism of Vina Visa’s we have been using them for a number of years. I would recommend Vina Visa’s to other industry partners apart from the savings on visa costs to our clients the service has been outstanding.

Dean Heke - NSW

Visa Processing was swift. We did not use the visa tracking but if visa was not received within the time frame I would have. I would use the service again and recommend Vina . The instructions and form were clear and easy to follow, overall a trouble free experience.

Lindy Willing - NT

I have used Vina several times i find it is always on time and i have never had to use the tracking service. I also received an email on arrival of my 4 passports. I have referred many friends and colleagues to Vina .

Jacqualin Hancock - VIC

I would absolutely recommend Vina Visas for all Visa applications. They are highly professional, accessible and very friendly. I have many times rang asking for assistance, their response is always positive and helpful. I really like their system that allows you to track the clients applications. It is worth paying their low fees, to know how safe your clients passports and applications are being handled. Vina Visas take the stress of out Visa Applications.

Sue Findlay - NSW

My experience was extremely positive and hassle free. My passport with Visa was returned very quickly.Most definitely would use your service again. The website was easy to follow and informative.

Annie Marie Eppel - NSW

Very happy with your service and prompt response when not all documents are included!!  This saves time and money.☺

Nicola Rowlingson - QLD

I have been arranging Vietnamese visas through Vina for the past six years. I have always found them to be very efficient and reliable.

John Lengacher - VIC

Very smooth and professional.

Krystel Grigoriadis - NSW

Staff are easy to work with and always happy to answer any visa questions which is great. Very competitive with their visa processing fees and their turnaround is fast and reliable. I find their reliability and professionalism brilliant. Most certainly recommend their services.

Renee Nightingale - NSW

Visa Processing experience was great and got the visas back very quickly. Used Visa Tracking service , Yes, it was great to be able to track them. We would use your service again.

Melissa Birkett - VIC

I have only started using Vina Visas in the last three months and have been delighted with your professionalism, as well as the fairness of your fee, turnaround time on all visas for which I have applied on behalf of my clients.  On the occasions I have needed to call I have found the staff efficient, friendly and with a good knowledge of your product. Thank you for your service – it is very much appreciated.

Denise Smith - QLD

I am blown away. I have just done four visas and written you a cheque in just ten minutes. That was so easy!

Paul Rickard- QLD



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